Frequently asked questions
What Happens If An Item Does Not Fit Me?
We currently do not offer returns if an item does not fit. To avoid this, we highly recommend measuring your favorite fitting item and comparing the measurements to ours. If it's within a few inches, the item is usually a perfect fit.
Has My Item Been Washed?
Yes! All of our items are washed before being listed. We still highly recommend a wash on arrival as items can sit in storage for weeks at a time.
*Please note we use Lavender scented laundry detergent.
How Long Does Shipping Take?
All of our orders are shipped within 24-48 business hours of purchase*. We work with Canada Post to deliver your items in a timely and professional manner, below are shipping times by country/region:
Canada: Usually 1-3 business days, guaranteed within 5. (Tracked) (Free Shipping)
United States: Usually 5-8 business days, guaranteed within 10. (Tracked) (C$10-15)
International: Usually 6-12 business days. (No Tracking) (Guaranteed Delivery) (C$20-25)
* Items ordered on Sunday's may ship out as late as Wednesday.
What Forms Of Payment Do You Accept?
We work with Square and PayPal to provide as many payment options as possible for our customers. We currently accept Debit, Credit & PayPal.
How Much Is Shipping?
ALL Canadian orders receive FREE SHIPPING!
International rates are as follows:
United States: $10-20 CAD.
International: $20-100 CAD. Please note International shipping is based on weight, size & location. Ordering 8 jackets will be expensive, ordering 8 t-shirts will be cheap.
Are your items Men or Womens?
All of the items on our website are Men's sizes unless otherwise stated. Check out our Ladies Corner for our Women's picks!
What currency are your prices in?
All of our prices are in Canadian Dollars. You can use the currency converter to shop in your preferred currency.
COVID-19
UPDATE (03/04/2020): We are now shipping to our international cutomers again. Please note some countires have limited service which may result in longer waits.
Offsuited is open! Orders will continue to be shipped in usual time frames & weekly drops will still occur every Sunday at 12PM ET. Here are some changes/precautions we are taking during these times:
-All items posted will continue to be washed before listing and will now be sanitized before being shipped.
-Canada Post has said service will continue as usual but guaranteed delivery dates will not be backed at this time.
-We are currently operating as a single staff unit to avoid human contact & practice social distancing.
We encourage all of our customers to listen to your Country's Public Health Guidelines and check on your friends and family. The OS Team wishes everyone the best during these times of uncertainty.
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Offsuited
Do you provide any discount codes?
Yes!
Orders over $100 save 10% when you use code OS10 at checkout or save 20% on orders over $200 when you use code OS20.
