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In The Know

We understand online shopping for used clothing can seem worrying and raise concerns. This page is filled with tips, reviews and information to help you have a smooth shopping experience.


Remember, if you can't find the information you are looking for, send us a chat and we will respond ASAP!  

  • What Happens If An Item Does Not Fit Me?
    We currently do not offer returns if an item does not fit. To avoid this, we highly recommend measuring your favorite fitting item and comparing the measurements to ours. If it's within a few inches, the item is usually a perfect fit.
  • Has My Item Been Washed?
    Yes! All of our items are washed before being listed. We still highly recommend a wash on arrival as items can sit in storage for weeks at a time. *Please note we use Lavender scented laundry detergent.
  • How Long Does Shipping Take?
    All of our orders are shipped within 24-48 business hours of purchase*. We work with Canada Post to deliver your items in a timely and professional manner, below are shipping times by country/region: Canada: Usually 1-3 business days, guaranteed within 5. (Tracked) (Free Shipping) United States: Usually 5-8 business days, guaranteed within 10. (Tracked) (C$10-15) International: Usually 6-12 business days. (No Tracking) (Guaranteed Delivery) (C$20-25) * Items ordered on Sunday's may ship out as late as Wednesday.
  • What Forms Of Payment Do You Accept?
    We work with Square and PayPal to provide as many payment options as possible for our customers. We currently accept Debit, Credit & PayPal.
  • How Much Is Shipping?
    ALL Canadian orders receive FREE SHIPPING! International rates are as follows: United States: $10-20 CAD. International: $20-100 CAD. Please note International shipping is based on weight, size & location. Ordering 8 jackets will be expensive, ordering 8 t-shirts will be cheap.
  • Are your items Men or Womens?
    All of the items on our website are Men's sizes unless otherwise stated. Check out our Ladies Corner for our Women's picks!
  • What currency are your prices in?
    All of our prices are in Canadian Dollars. You can use the currency converter to shop in your preferred currency.
  • What is your return policy?
    Unfortunately we currently do not offer returns. This means that all sales are final. Please use resources such as photos, descriptions, measurements and this page to ensure you know exactly what you're buying.
  • Do you provide any discount codes?
    Yes! Orders over $100 save 10% when you use code OS10 at checkout or save 20% on orders over $200 when you use code OS20.


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